Terms and Conditions

Last Updated: 3/11/2026

Welcome to Jenner Family Beef, LLC (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website located at jennerfamilybeef.com and any purchases or interactions made with our business.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. Business Information

Jenner Family Beef, LLC
7619 Island Road
Etna, CA 96027
Email: [email protected]
Phone: (530) 515-7514

If you have questions regarding these Terms & Conditions, please contact us using the information above.

2. Website Use

By using this website, you agree to use it for lawful purposes only. You agree not to:

• Attempt to gain unauthorized access to our systems
• Use the website in a way that damages or disrupts our services
• Copy or reproduce website content without permission

All content on this website, including text, images, and branding, remains the property of Jenner Family Beef, LLC unless otherwise stated.

3. Product Availability

Our ranch products are raised and processed in small batches. As a result:

• Product availability may vary
• Certain cuts may sell out quickly
• We reserve the right to substitute equivalent cuts when necessary

If a substitution is required, we will attempt to notify the customer prior to shipping whenever possible.

4. Pricing & Payments

All prices are listed in U.S. Dollars unless otherwise stated.

Payments are processed securely through third-party payment processors. By placing an order, you authorize Jenner Family Beef, LLC to charge the provided payment method.

We reserve the right to adjust pricing or discontinue products at any time.

5. Shipping & Delivery

Perishable products require special handling.

Customers agree to provide accurate shipping information at checkout. Jenner Family Beef, LLC is not responsible for delivery issues caused by incorrect addresses.

Orders are typically shipped frozen and packaged to maintain safe temperatures during transit.

Customers are responsible for retrieving deliveries promptly upon arrival.

6. Refunds & Replacements

Due to the perishable nature of our products, we generally do not accept returns.

However, if there is an issue with your order (damage, incorrect product, or delivery issue), please contact us within 48 hours of delivery.

We may offer:

• Replacement product
• Store credit
• Refund (at our discretion)

Customer satisfaction is important to us and we will work to resolve issues fairly.

7. Food Safety Disclaimer

Our products are raw agricultural goods and must be handled and cooked properly.

Customers assume responsibility for safe food handling practices after receiving their order.

8. SMS Messaging Terms

By providing your phone number and opting into SMS communications from Jenner Family Beef, LLC, you agree to receive text messages related to:

• Order confirmations
• Delivery updates
• Promotional offers
• Ranch announcements

Message frequency may vary.

Message and data rates may apply.

Customers can opt out of SMS messages at any time by replying:

STOP

For assistance, reply:

HELP

Your phone number will never be sold or shared with third parties for marketing purposes.

9. Limitation of Liability

To the maximum extent permitted by law, Jenner Family Beef, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will be posted on this page with the updated revision date.

11. Contact Information

If you have questions about these Terms & Conditions, please contact:

Jenner Family Beef, LLC
[email protected]
(530) 515-7514
jennerfamilybeef.com